To combat the issue of pothole menace in Mumbai during the monsoon, the Brihanmumbai Municipal Corporation (BMC) on Wednesday launched a new mobile application — My Pothole Quick Fix — through which residents can raise complaints over potholes with the civic body.
The new application is an upgraded version of the “MyBMC pothole fix it” application launched in 2019 for addressing pothole woes.
Civic officials said that the new application is more user-friendly and has a slick interface, making the job of lodging complaints easier.
“The previous edition of the application would include seven-eight steps for registering a complaint. In the latest edition, citizens can lodge complaints in two-three steps,” said Abhijit Bangar, Additional Municipal Commissioner (Projects).
The officials said that each complaint will be addressed within 48 hours.
Bangar said that the new application will require citizens to upload photographs along with geo-tagged locations.
Following this, the complaint will be directed to the road department which will direct the local ward officials to locate the pothole and fix it.
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Civic authorities said that they will be using cold mix or a mixture of tar and stone chips for filling potholes on asphalt roads.
The complainant will also be able to track the total time taken to resolve the issue.
The residents can also escalate the issue if they find that the problem is not being fixed for a long period.
The application is available on Android and iOS systems for download.
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The civic authorities have also launched a WhatsApp chatbot for registering pothole-related problems. In the number 8999228999, citizens can register complaints with Marathi keywords like ‘Khadda’ or English keywords like ‘Pothole’ or PT.
